i love my job, but…
i don’t usually like to talk about my job, but today was special. a little background. i work in a multinational company as a Technical Support personnel. life isn’t so bad since my previous job dealt primarily with customers, who don’t want to pay their dues. i take all the ups and downs in my daily stride, but sometimes you just need to let it out. ya know.
so i come in to work early hoping to clear all my stuff pending from yesterday. the thing about supporting other countries, is that you are assured of issues coming in way past my bedtime. so there were some requests and some calls. right, prepare for battle. i open the first case and noticed that the user wanted the request done like 2 days ago. i only got the call this morning. you know that feeling that, shit is about the hit the fan? i got that feeling after reading up on this case. not a way to start my morning. so i double-check to see if it’s been resolved. well duhhh, obviously. not wanting to be neither, the scapegoat nor the sacrificial lamb, i threw back the responsibility of communicating with the user to the helpdesk. t’was their fault right. they jolly well clean up the mess.
ahh, finally some peace. i thought i’d kick back and enjoy the silence while performing my daily ritual of backing up servers. alas, ‘they’ dropped another bomb. a high priority call, which means life or death (usually death for obvious reasons), for any non-tech support people. i scramble to resolve this major mundo call. now, i shouldn’t even have to bother about high priority calls, but since some shuffling on my higher level of support, i have absorbed some of their tasks as well. checked on everything i could and everything looks fine. suspicious, but still looking fine. hmm…wonder what could be the problem. well, turns out i was barking up the wrong tree, so to speak. again the helpdesk has made life more colourful for me, by throwing me of the track. they sent me on a wild goose chase by providing me with a totally different device name. wow, just wow. so they wanna play hide and seek now eh. we’ll see about that. i confirmed that the issue was beyond my scope and threw it to the appropriate team ensuring i updated everything i’ve done. this way, i’ll help the next team, owning the call and cut down on the delay faced by the distraught user.
as i am sitting down and smiling smugly to myself on a job well done, i hear 3 distinct beeps. what’s this?!! THREE CALLS ALL AT ONCE!!!!! man, the day just got better! crunch time people. i open the cases to study them. two seemed normal. no worries there. then, i open the 3rd and i’m struck by the issue stated. user wants to what??? change server? why, this is not possible. then i calm myself down and put my thinking (more like Jedi mind-reading) cap on. oh, i think, what he wants is to transfer a device from one server to another. no biggie. i’ll just drop him a mail on the details needed. *crash* i hit a brickwall!!! what in the holy blue banana blazes is this…the user is in Australia but the country was listed in Singapore. another fantastic attempt by the helpdesk to waylay my efforts. HAH!!! i won’t be taken so easily this time, suckers.
sorry if i make my job sound glamourous and adventurous. au contraire, it’s ok and i sorta enjoy it. i have nice team mates (all pretty ladies except for a few other blokes) and it’s like a small family, but fantastic flying fishes from Planet Fadidoo, sometimes i feel like wringing the necks outta my users and the helpdesk. hehe. just kidding, but if they keep this up. i’m gonna predict my life expectancy, will drop by another 10 years. i can almost feel my life force seeping away. sucked by these ‘vampires’ at my otherwise mundane job.
/end of job rant. thanks for reading
